I normally use Toolstation or Screwfix depending on the product I want. I needed some central heating cleaner quickly so ordered this and a few other items from Toolstation on a Monday to be delivered. Our family is isolated so it had to be delivered. By Thursday I'd received nothing. I checked the Parcelforce tracking number only to discover my parcel had been sent by them back to Toolstation, arriving on Wednesday. Why? Why hadn't Toolstation told me about this? They must know they've got it. I sent them an e-mail telling them to cancel my order. I just got an automatic reply telling me they would answer my e-mail within 5 working days. What rubbish service! I don't expect anyone at Toolstation to sort this mess out, I shall probably have to take the matter to PayPal. I have ordered what I want from Screwfix and the parcel arrived the next day. Job done! I shall stick with Screwfix in future.