The weekend delivery is a lie. Incompetent customer service.
Heavy bulky item ordered online to be delivered on the Sunday. No delivery that Sunday. It was attempted to be delivered mid-week and was taken to a post office. Contacted customer service 4 times and was promised it would be the following the Sunday but Parcel Force said there was no such thing!
Ordered it for the second time on the phone to be delivered on the Sunday and was told it would definitely be Sunday delivery. Again no show.
There was a very good reason to place the order for a Sunday delivery or otherwise I would have picked it up from their store. I have no means of going to the post office or their store and there is nobody around during the week to take the delivery.
The customer service staff are nice and promise you what you want to hear but do nothing about it.
4 years ago
Toolstation UK has a
3.7
average rating
from
688
reviews
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