Good store by they will NOT refund if order canceled! I feel that customer service at Toolstation Eltham is good. Mo always tried to help customers and it's such a pleasant change compared to local B&Q and Wickes which seem clueless about their own inventory whether in stock or not. Why 1 Star then? The Issue is that the refund processing system of Toolstation is definitely the Worst I ever experienced. I ordered click and collect item online which I canceled by calling their customer service number and asking for a refund. It has been a month already and despite 2 email reminders (usual auto-apology that we are processing refund) , no refund. After my frustration, I called them twice on the customer services number with waiting time of more than 30 minutes each and again the hopeless service and standard apology that we are processing refund I have given up on my money after wasting 2 hours. I want any potential customers that if you have a refund problem forget about having your money back from toolstation.