I initiated an order 1st August 2020, received a text and email confirmation that it was ready to be picked up and then travelled 15 miles from my home to collect it. I was surprised to find out that one of the items (naturally the item I was most in need of) was unavailable in spite of the web ordering service indicating that stock was available at the store and that I had purchased an item of stock and that the stock was reserved for me to pick up. The store service person indicated that the Toolstation web ordering service was faulty and permitted items to be purchased and reserved for pick up when in fact the store did not have stock. (either that or they had sold the stock to another customer and did not wish to admit as such!) For me this was very frustrating - in addition to costing me an additional 30 mile round trip in terms of time and money, I can no longer rely on Toolstation's web ordering service to purchase products with any degree of certainty that I will be able to pick them up. I imagine as well, that the data on stock indicated by the web service is now no longer reliable. For Toolstation the more concerning aspect of this would be if they no longer have accurate stock data pertinent to their branches. As far as I am aware, there has been no information on this issue for potential customers on the web site or elsewhere. Furthermore the store service person suggested to me that they would order the item that had been indicated to be in stock (but was not) and that I would have 30 days to pick it up. This seems at odds with the number of days suggested by the web service - which is correct? When I tried to contact Toolstation to find out the status of their ordering system and when it will be reliable I received an email telling me that they do not responding to any emails other than orders. Unfortunately, I was encouraged to waste my time again contacting them - they could have just said - don't bother complaining we won't even read your email. Sad it was a great supplier.