As a seller I have had such bad experience with Vestiaire. Firstly due to the country I am based in I have to send the item myself which is extremely expensive but one time my item was stuck in french customs for a month and they did nothing to help. I was calling customs and contacting vestiaire and they were totally unhelpful - i spent so much time contacting the various post offices, and customs offices - i was told my the post in my country that as the item is nowin France this should now be the receivers responsibility. Finally the bag although released from customs, was not delivered (apparently it was not accepted probably as it took too long so no flexibility on their part) and was sent back to me ending in me even paying import fees for my own bag!!!!!!!!! I then sold the same bag again, it finally arrives at Vestiaire (after paying etc again) and they tell me the item is not fully compliant as I said it was in very good condition while they would describe it as only 'good', they suggest a price drop and need to contact the buyer. The buyer refuses the item and then they finally send me the picture that they took to show the seller which is completely badly taken and shows the item in bad shape which its totally is not. Another item I sold i was also told is not compliant and i had the buyer almost pull out as they claimed I didnt have the receipt. I nEVER stated in any description I had the receipt (the item was bought on net a porter so I had proof of purchase however) but I had guarantee, dustbag etc. This resulted in almost cancellation of my item again and a LOT of coming and going. I will never sell any item again on Vestiaire. Plus their customer service is abysmal. There is only chat function, it takes forever and they never email you back when they say they will...no continuation of discussions etc. Nightmare.