Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 1.51

1.5 Rating 1,375 Reviews

13 %

of reviewers recommend Vestiaire Collective

Company Reviews

Questions

Metrics

1.5

Based on 1,375 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Vestiaire Collective 1 star review on 1st March 2025

Lady Karen Daly

Vestiaire Collective 1 star review on 20th February 2025

Anonymous

378

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This site is a scam. Buyer insisted that the brand new coat I sold showed signs of wear. When I asked for photos I was sent 3-photos of my brand new coat. No wear and tear. However they still took the side of the buyer despite not being able to identify any problem. They said I could relist but not say it was new. Rude unhelpful. No one knows how to respond so just gives you links to their FAQs. I’ve deleted my account”

Helpful Report

Posted 2 weeks ago

“Unbelievably poor and fraudulent conduct. When you sell an item and provide original purchase receipts they deem the product to be fake and make you pay $25 to return your item. This has happened twice now when I have provided the original purchase receipts from both Prada and Dior. Both items were in the original condition, never used came with authenticity cards and purchase receipts. I am happily deleting the app today.”

Helpful Report

Posted 2 weeks ago

“This website should be ban and their owners put in jail ...”

Helpful Report

Posted 1 month ago

“Just unprofessional and breaches own terms and conditions.”

Helpful Report

Posted 1 month ago

“Lady listed a jacket as 4x it is size small they wouldn't do anything to help me”

Helpful Report

Posted 1 month ago

“Appalling returns process. A Tissot watch was delayed and wouldn't arrive in time so I asked to cancel. This was not possible given they are private sellers - fair enough - but they offered to relist it for free instead which I agreed to. They then did not relist it and when I contacted them subsequently to check up on this they told me this was not possible as the time period had expired.”

Helpful Report

Posted 1 month ago

“AVOID - AWFUL CUSTOMER SERVICE I bought a Gucci polo shirt for 210GBP "in perfect condition". It arrived with permanent fruit stains on the front. Vestiaire refused to cancel the sale and said it was "true to description". A total rip off. AVOID.”

Helpful Report

Posted 1 month ago

“Misleading Discounts & Unfair Return Policy – Avoid! I had a very disappointing experience with Vestiaire Collective. They advertise discounts (e.g., 15% off) without clearly stating that there’s a cap (£40 max), which is extremely misleading. You only find out after going through the checkout process, wasting your time. Additionally, their return policy is unfair—they only allow returns for items bought from “professional sellers.” If you buy from an individual, you’re stuck with the item, even if it’s not as described. I received something that looked noticeably different from the listing, but because it wasn’t from a “professional seller,” I had no option to return it. Between their deceptive promotions and restrictive return policies, I would strongly advise against using Vestiaire Collective unless you’re willing to take the risk of being misled and stuck with an item that isn’t what you expected.”

Helpful Report

Posted 1 month ago

“I got scammed. Purchased a bag and when it arrived I opened it and it was a McDonald’s bag stuffed with rubbish🤦‍♀️. I am so upset because it was a blatant scammer from overseas. I have purchased at least 15 items previously, high end and this experience has left me wounded and angry”

Helpful Report

Posted 1 month ago

“Absolutely ridiculous company! I sold a watch which was lost by their courier and I was never compensated. And now I have a bag that was returned by the buyer - even though it was in good condition and no faults at all - and 5 weeks later I have still not received the bag back! Dont deal with them - its an absolute nightmare!!”

Helpful Report

Posted 1 month ago

“Scams web site never can sell anything there waist my time ,no interested”

Helpful Report

Posted 1 month ago

“My first buy recently from VC was a plain disappointment . I bought an LV clutch bag described as “very good condition”. When I received the bag, I realised that its leather strap was missing. The absence of the strap was not mentioned in the description. It was obviously VC fault. I sent the bag back to be examined by their “experts” according to their consultation. The “ experts” of VC found that the bag with the missing part matched the description (!!!) and relisted it to be sold. No way! I asked the bag back to me. One star is too much for VC.”

Helpful Report

Posted 1 month ago

“I bought a skirt that was listed by the seller as "Never Worn". Under Vestiaire Collective's description of Never Worn, the item is almos like new. When I received the skirt it was damaged, the fabric with white spots throughout, a tear on the inside waist seam, wrinkled and an absolute mess. VC sent me a label for return after posting the photos of it and they refused my Refund request, have not been forthcoming at all and flat out claim the seller's photos were compliant, refusing to admit that the Never Worn Condition was anything but compliant. Very disappointing experience, they cahrge a fortune for vetting the items and this is what you might get, someone in a bad mood deciding to refuse you a refund on an item that is not complying with their seller guidelines. Horrible. Beware. Never ever again buying from VC.”

Helpful Report

Posted 2 months ago

“When this company was Tradesy it was wonderful. When it change to Vestiaire I ordered and returned shoes. Affirm paid for the shoes. I had a credit over $300.00. I tried to order something else and they refused my refund. I will never do business with them ever.”

Helpful Report

Posted 2 months ago

“All items purchased misrepresented. Jackets listed as leather were cloth. Another jacket listed as mens small was womans petit. Their quality control is a joke. Do not buy from this site”

Helpful Report

Posted 2 months ago

“We brought 2 pairs of shoes. They both came perfectly packaged. Everything was simple and straightforward. I will definitely be ordering from there. The trick it to only buy new or new with tags. Love it so far!”

Helpful Report

Posted 2 months ago

“If I could give them zero star, I would. I sold an authentic LV wallet and when it made it to their warehouse they rejected my item saying it didn’t meet to their standards for the engravings/metallic parts/fasteners and they couldn’t even be more specific about it! The best is yet to come, I had to pay $15 just to have them ship it back to me otherwise they would destroy the item if it wasn’t claimed within 6 months! After doing so, the item was authenticated through real authentication and I sent the info over to them and they still denied my claim. I was requesting my $15 back since I was at no fault and they couldn’t own up to their mistake.”

Helpful Report

Posted 2 months ago

“According to Vestiaire's own terms and conditions, if there is an alteration, you have to mention it. So I changed something with the closure and mentioned it: "closes with hook and eye but I have removed the eye and replaced it with a thread sling for greater comfort, should you prefer the eye, it is very easy to change back, but this way it is more secure and less irritating" Guess what, they then flag it that it is changed. Can't they read? Don't they care? Possibly a combination of having sub-par staff who is intellectually not capable to read or to check a description and doesn't even care about their own terms of service. What a bunch of jokers, any zoo has primates who could do a better job”

Helpful Report

Posted 2 months ago

“I was trying to purchase but after see all those terrible reviews I will never ever shopping from vestiaire!”

Helpful Report

Posted 2 months ago

“They have a terrible policy and customer service. My item was delayed in shipping for days and I had to leave to travel. I told their customer support I would not be gone when the item arrived. When I came home, and opened it, the garment smelled like a urinal cake. I reported this and they would not help me as they allow only three days upon receipt to report problems. Do not recommend”

Helpful Report

Posted 2 months ago

Vestiaire Collective is rated 1.5 based on 1,375 reviews