Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 1.50

1.5 Rating 1,408 Reviews

12 %

of reviewers recommend Vestiaire Collective

Company Reviews

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Metrics

1.5

Based on 1,408 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Vestiaire Collective 1 star review on 29th August 2025

Danielle1307

Vestiaire Collective 1 star review on 26th August 2025

S Bartlett

Vestiaire Collective 1 star review on 21st August 2025

(George) Paradigmrecoveryfirm (AT) Gmail.....com Whatspp:+1 7.3.1.7.4.7.1.0.2.5

Vestiaire Collective 1 star review on 28th June 2025

Jennifer Wayne

386

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I shipped my item, delivery was confirmed, but Vestiaire cancelled the sale, refunded the buyer, and let them keep it. I still haven’t been paid. Sellers beware, they can take your item and leave you with nothing.”

Helpful Report

Posted 38 minutes ago

“Worst experience. I’ve sold some trousers and the authenticity team messaged me that they’ve found an issue with the pants. The issue was that they have…stitches 😂”

Helpful Report

Posted 4 hours ago

“After leaving this review and escalating my case, Vestiaire finally processed the payment for my Prada sandals (Ref. 57235905). I have now received the funds. While I am relieved this has been resolved, it only happened after weeks of frustration, multiple unanswered messages, and public pressure. As a seller, this experience has been very discouraging, and I have since decided to close my account. I hope Vestiaire improves seller protection and customer support, as no one should have to go through this to simply be paid for a sale.”

Helpful Report

Posted 22 hours ago

“BUYER BEWARE This company is too much trouble to deal with. Forget how much you want that item you see online. You can buy it, wait for it, never receive it and then fight for your money back.”

Helpful Report

Posted 3 days ago

“I sold a pair of vintage Prada sandals in excellent condition (worn once, stored in box/dust bag). The buyer ( pro)returned them completely destroyed — nothing like how I shipped them. To make it worse: • Another seller has stolen my photos and is relisting the same sandals at an inflated price. • Vestiaire customer support gave me dismissive, template replies, told me the item was “not as described,” and even suggested I just “relist” the destroyed shoes. As a new seller, this experience has been discouraging and unfair. Sellers deserve better protection from fraudulent buyers and duplicate listings.”

Helpful Report

Posted 3 days ago

“Insulting experience After 6 years on app, where I bought many expensive items, I was deactivated because listed 2 t- shirts where couldn’t provide proof by request. Such a loyalty to the permanent ans devoted client! Brilliant 👌😀”

Helpful Report

Posted 1 week ago

““Paradigm Recovery Firm Solved My Withdrawal Issues””

Helpful Report

Posted 1 week ago

“I got scammed for 290$. I sold a Burberry trench coat with Vestiaire, it arrived to the buyer without any problem and the buyer paid the app. However my payment was not coming through, so I reached out asking if there’s a problem. Apparently my bank account was deemed “unreliable”. Vestiaire started demanding photos of my government ID a utility bills. I was uncomfortable with providing such sensitive information, however, after endless attempts of resolving the issue over email, where most of Vestiaires responses were automated emails completely missing the point of any of my remarks, requests or questions, I gave in and sent photos of my ID. That was over 2 months ago and I still haven’t received any of my money or an explanation. I have reported the situation to the European consumer centre, however, it seems Vestiaire is refusing to cooperate even with them. Therefore, seller experience was literally criminally bad. Cannot recommend.”

Helpful Report

Posted 1 week ago

“Terrible customer service. Not helpful at all”

Helpful Report

Posted 3 weeks ago

“RUN !!!!! They will steal your MONEY”

Helpful Report

Posted 1 month ago

“As a Seller – Item Lost, No Proof, No Compensation Selling on Vestiaire Collective has been one of the most frustrating experiences I've had with any platform. I shipped out an item following all the required steps. The buyer never received it — and I was later told the parcel was “returned to me.” But I never received anything. And despite asking multiple times, Vestiaire has provided zero proof of this so-called return: No recipient name No timestamp No delivery address No delivery confirmation or signature The tracking number they referenced shows no completed delivery, and doesn’t even recognize my postal code. Still, they closed the case, citing “company policy” — refusing to refund me or escalate the issue further. So now, the item is gone, the buyer didn’t get it, and I’ve lost the item and the money. Vestiaire’s position? Shrug and walk away. Their customer service has been evasive, unhelpful, and completely unwilling to provide accountability or transparency. Sellers carry all the risk, and Vestiaire offers no protection if something goes wrong. For a company that charges such high commissions, their level of support is disgraceful. I strongly discourage anyone from selling through this platform — if anything goes wrong, you’re on your own.”

Helpful Report

Posted 1 month ago

“Extremely Disappointing and Inconsistent I’ve had a very frustrating experience with Vestiaire Collective. I listed an authentic Jacquemus bag (Ref. 57171748) with all the required details, only to have it rejected without a clear explanation. What’s worse is that this isn’t the first time—the exact same thing happened with a Jacquemus T-shirt (Ref. 54431278), which was initially refused, then later approved and sold after I re-uploaded it. It passed their so-called “verification” process without issue. Vestiaire claims items are verified after being sold and physically inspected. Yet they’re now making inconsistent calls based on photos alone, without giving sellers a chance to prove authenticity properly. This is unprofessional, arbitrary, and unacceptable. I’m extremely disappointed and feel disrespected as a trusted seller. If you value your time and credibility, think twice before listing with them. I will be sharing this experience on every platform I can.”

Helpful Report

Posted 1 month ago

“Terrible experience. I listed my authentic Hermès shoes for sale and was later informed that they were being returned — despite receiving confirmation that they are authentic. Instead of asking for an invoice or any additional proof of purchase, the platform made a unilateral decision, which not only damaged the trust but also cost me $150 in delivery fees. I expected a more transparent and fair verification process, especially when dealing with premium designer items. This experience was not only disappointing, but costly. Never ever again”

Vestiaire Collective 1 star review on 12th July 2025

Helpful Report

Posted 1 month ago

“I ordered a Hermes belt, the classic H buckle, from Vestaire for $629.50 and was sent a fake. I wasn't certain if it was fake, but to it to the Hermes store in Chicago where they pointed out to me that it did not have the same style of hook and did not fit the interchangeable belt straps that go with this belt. The belt strap also did not have the same loop hole. I reported this to Vestaire and they said to send it to them for re-authentication. They then said they had their "expert team" evaluate it and that they determined it to not be a fake. I asked if I could see a certificate of authentication or any indication on how they reached this conclusion. They then kept sending the same automated responses about how they are a dependable luxury goods seller. They said they had put the belt back up for sale on their website and that if it sold, I could receive proceeds from that sale. I let them know that this would force me to participate in the fraud of selling counterfeit goods and that the original seller of the belt needed to take it back and reimburse me. When I looked at other items this person was selling they were clearly fakes and Vestaire is allowing them to use this platform. It cannot be legal to promote that you are selling authentic luxury goods and buyer protection when you are not monitoring what is being sold on your website and then saying items are authenticated by an expert team, but provide no information about what this process is (markings, inscriptions, size, materials). I have a strong feeling they make money on each returned fake item when they sell it again with their $78.00 buyer service fee they add to every order.”

Helpful Report

Posted 1 month ago

“No delays, no drama! My withdrawal was processed flawlessly thanks to Mrs. Mercy’s professionalism and clear communication throughout”

Vestiaire Collective 1 star review on 7th July 2025

Helpful Report

Posted 1 month ago

“Too good to be true. One item had a piece missing which wasn't mentioned in the description (an Otazu necklace). The Max Mara bag did have faults but it was sold with a status of 'good' and yet one of the bits of metal from the strap broke off mid walk. Turns out the bit of metal was rotten through. One item which was authenticatie by them, still seems good. Lesson: fraudsters will be fraudsters to make a quick buck. Vestiaire Collective does its best to help.”

Helpful Report

Posted 1 month ago

“Ordered my first item with a welcome discount. It vanished. No delivery, no update—just magically returned to the seller. Vestiaire’s response? A shrug in email form. “No reshipment. Please relist.” Ah yes, the famous customer service strategy: do nothing and hope the problem goes away. Neither buyer nor seller did anything wrong, but both were tossed back to square one. Their system runs like a Kafka novel—confusing, circular, and designed to exhaust your will to shop. Trying to reuse the first-time coupon? Be ready to send screenshots, chase support agents like ghosts, and receive conflicting replies. Eventually, after enough pestering, they cave. But only because you’ve outlasted their indifference. Shopping here feels like doing unpaid work for a company that actively resents your presence. Use Vestiaire Collective if you enjoy solving mysteries, arguing with bots, and being treated like a glitch in their matrix.”

Helpful Report

Posted 1 month ago

“TheresachinRecovery INC amazing Lifesaver”

Helpful Report

Posted 2 months ago

“Losing $145,000 to a scam shattered me. I felt helpless and completely broken. That’s when I found Mrs. Mercy. Her team’s professionalism stood out right away. They didn’t sugarcoat anything—they gave me a clear roadmap and followed through with constant updates. I didn’t expect much, but they came through and recovered a large amount of what I lost. Their support made all the difference.”

Helpful Report

Posted 2 months ago

“The buyer has refused my item and for 1 month I can't get my item back, every single day speaking via chat with customer support, millions of promises, but still the shipping has't been solved. Impossible to speak with a higher management team.”

Helpful Report

Posted 2 months ago

Vestiaire Collective is rated 1.5 based on 1,408 reviews