Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 1.51

1.5 Rating 1,347 Reviews

13 %

of reviewers recommend Vestiaire Collective

Company Reviews

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Metrics

1.5

Based on 1,347 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Vestiaire Collective 1 star review on 29th January 2025

364

Anonymous

Anonymous // 01/01/2019

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“They have a terrible policy and customer service. My item was delayed in shipping for days and I had to leave to travel. I told their customer support I would not be gone when the item arrived. When I came home, and opened it, the garment smelled like a urinal cake. I reported this and they would not help me as they allow only three days upon receipt to report problems. Do not recommend”

Helpful Report

Posted 1 day ago

“Absolutely ABSURD! Not only can't I confirm my item availability, there is no popup, not on the webpage and not in the app (which is really the worst app ever) now they are flagging an item and claim that there are rhinestones missing, are they incapable of seeing that the stones are different colours, there are some gold and some clear to offset the floral design, they are not missing they are clear rhinestones.... How nice of Vestiaire to employ people for "checking" - are they allowed to bring their blind dogs?”

Helpful Report

Posted 1 day ago

“When will they sort out their IT? They spam you to death to confirm the availability of your items or they will delist them, you log in, no pop-up, no way to confirm item availability, I tried on 3 different browsers, I tried on their app (which is the worst app on the web, hands down) I emailed them, I get a copy and paste total nonsense reply, there is no customer service, nothing. And their authentication is a joke, authentic items can't be confirmed, items that are not authentic often are confirmed as authentic. It's a joke. Their chat service, you might as well talk to a badly trained bot, copy and paste replies, no interest, no real answers. I'm back to eBay”

Helpful Report

Posted 2 days ago

“I’d be very wary of this company and do your research! What happened to me recently… I bought a handbag and spent several hundreds of pounds on it. I paid for an authentication and thorough report. The report came back saying the bag was ‘not as described’ it appears the seller had failed to show a picture of some wear to the handles. There was one small picture showing some wear to the handles. A notification showed I had three days to make a decision. I could either accept the bag as it was or I could reject the bag and receive a refund. I tried to contact staff via the app. I got someone in French and asked if I could have someone in English. Nobody got back to me. They claim to have 24/7 support in English on the app. I waited many many hours and got nothing back despite messaging numerous times asking for help, and asking for additional pictures or advice. I didn’t want to lose the bag altogether, so I accepted, thinking I would have three days to make a decision and get some more pictures from quality control staff. After I accepted, I then got a reply from staff immediately on chat saying that as I have now accepted the negotiation, there is nothing I can do. I have to accept the bag. And the three days had gone as soon as I pressed accept. This was not clear and I didn’t get support when I asked for it. When I received the bag, it was in significantly worse condition that I expected. None of this was in the report I paid for from authentication and quality control staff. When I raised this, the company told me it was their policy that if I was to return, I would have to list the item for free on their website. So basically, I paid hundreds of pounds for a bag which didn’t look as advertised, got no support when I needed it. And instead of getting a refund. I have to then try and get someone else to buy the bag from me to make the money back! It’s a sham company with shocking, non existent ethical policies. I would not recommend them.”

Helpful Report

Posted 4 days ago

“Used the APP since it started. I have bought some nice clothes - new. However, beware of their jewellery department. I’ve had items authenticated and sent to me, only to be rejected/questioned by the authentication team when reselling. I have had 4 shocking encounters with their authenticity team & exasperating customer service. First, I bought a 6600€ Van Cleef necklace, that was authenticated. When it arrived, it was in a terrible state. a seller took an earring, bought a separate chain from Van Cleef and had a jeweller fuse them together. The certificate code matched a chain and not the product code of the item as sold by Van Cleef. This was not picked up by Vestiaire. The clover pendant was out of shape and I had a real issue getting my money back. I am a direct buyer from Van Cleef and they emailed confirming the item was a hybrid of two parts fraudulently passed of as a gold, diamond vintage Alhambra necklace. At the time of this terrible purchase I sold a couple of my items. One was my own perfect little Van Cleef Sweet Alhambra bracelet for 1450€ and unfortunately I mixed the shipping labels with all the stress. I had requested DHL only shipment labels, but I may as well have spoken to the wall. They sent UPS and I had to go to a small shop to send item. I’d already used the shipping label and instead of being rejected by the kiosk they sent it. So I had 2 items going to the same address. I contacted Vestiaire asking them to recall the delivery and ups required their authority as Vestiaire emailed me the shipment and paid for the label. I couldn’t just change an address. I needed Vestiaire to recall the parcel. UPS kindly put the delivery on hold and for 3 weeks I begged customer service to help me. They refused. Said it wasn’t their fault. What an attitude. Three weeks begging for help and I lost the item and my money. A seller in Italy got lucky and lied saying she hadn’t taken delivery when ups confirmed she signed for it. Lastly, and it will be the last purchase, I will only buy directly from Van Cleef in future, I bought a Perlee necklace with certification. There was no certification. Vestiaire still shipped it to me. The item was advertised with false photos and the condition is poor. Again, tough on me. Lastly I bought a Chaunet necklace brand new with certification and it turned up with a huge chip in the stone and a certificate in RED from a seconds department at Louis Vuitton head office. Sold to me and authenticated as brand new! So my relationship with Vestiaire jewellery buying is over. I’ve lost a lot of money and there is no care in their customer care department. This site won’t let me upload photos I have. Think I’ll make a YouTube video on this.”

Helpful Report

Posted 5 days ago

“Total joke, somebody bought an expensive item and the address looked totally wrong, seems to go to a Hotel in Poland, so I googled the address and the name of the hotel, it doesn't exist, contacted customer service, after letting me wait for ages they told me to send because if I cancel I get bad feedback and if it can't be delivered they have a department who deals with that. Well, the problem is that I am shipping from the UK, so I will have to pay customs and return postage for my own item. I did point out that the address does not exist, same answer "Send or cancel, if you cancel your account will be negatively impacted!"”

Helpful Report

Posted 1 week ago

“Dezaster. The authetification is like the weather...sometimes genuine , sometimes not. Totally genuine item turned out to be fake as it was raining today...probably tommorow will be genuine... And they ask 15 euro for sending back the item...I think this is just one way to take more money from people. TOTALLY SCAM”

Helpful Report

Posted 1 week ago

“They are never on time. If you want to buy present for somebody buy it one year before then maybe you will get your items on time! Now second time I buy at them and for zure the last time.”

Helpful Report

Posted 1 week ago

“Don’t buy from this Vestiaire collective I bought 1 pair shoes I didn’t realize the size was EU not US I contacted them right away instead they block me from asking questions shipped me the shoes then they wanted me to resell the shoes! I deleted the app! Not buying anything from them again. Is ridiculous they have no customer service they won’t help you at all! Angry customer!”

Helpful Report

Posted 1 week ago

“Scams! Many scammers active on this platform. Vestiaire allows this and you will lose your money in no time. They say they are doing a survey but come up with false data. I recommend everyone not to use this platform!”

Helpful Report

Posted 2 weeks ago

“Beware of scams! I had sold a bag through vestiaire collective without verification. When the buyer received the bag, she indicated with false evidence (such as cigarettes in the bag etc) that the bag was not as stated. Vestiaire agreed to return the bag while I clearly indicated that the buyer had done this herself! I then received an empty box with no bag. Vestiaire collective states that according to their research the bag was just in the box and does nothing about this! So beware, I have now read several stories of people where this has happened. It is very easy for scammers to operate on this platform. And vestiaire does not bother to do real research and just let this happen.”

Helpful Report

Posted 2 weeks ago

“Absoloute Scammers. If a buyer decides to return an item you will loose your money if you do not pay an additional £15 to Vestiaire to get your item returned from them. Sent 100% authentic item to buyer who returned it to Vestiaire Collective hub. Their verification team said they could not verify the authenticity themselves of item and then tried to charge us £15 to return the item back to us, if not the item would be destroyed!. We have receipt of purchase invoice from verified supplier as proof of authenticity which we sent to them. They just continued to tell us to pay £15 to get the item returned.”

Helpful Report

Posted 2 weeks ago

“I am so angry, annoyed and frustrated. I have deleted some listings due to error and uploaded them again but it got refused to list because the pictures weren’t good enough!! BUT how come I was able to use the same pictures on my previous listings??? Obviously different staff members different outcome, or it depends on their mood. What the heck SERIOUSLY! I no longer want to list them because I have better things to do than just waste my time. I’ll stick to eBay.”

Helpful Report

Posted 2 weeks ago

“2 separate orders canceled, both after being paid in full, no explanation from sellers and no help from Vestaire customer service. To add insult to injury (disamointment) my refund took 10 business days! I’ve moved on from them and now use The Real Real.”

Helpful Report

Posted 2 weeks ago

“Customer service is terrible. They are not ready to help you, sending generic messages etc. They also provided wrong information about my sold item which lead me to sell it and then I earned less money then they informed me. After that, his colleague did nothing to help but only said “ I am sorry for my friend giving you false information “and that was it. So be careful cause if you will have an issue with anything nobody will help you. Don’t sell your items there, that can’t be trusted.”

Helpful Report

Posted 2 weeks ago

“I have had numerous issues with Vestiaire Collective over the past month. The platform constantly fails to deliver proper service, and I've been deceived as a seller. While other platforms charge a commission and provide proper support, fraud protection, and solutions for lost parcels, Vestiaire Collective does none of this. On multiple occasions, I've had my funds withheld, and I’ve had to track every transaction to ensure I’m actually receiving my payments. Customer support only provides generic, scripted responses and does not address issues meaningfully. This platform is unreliable, and I am extremely frustrated with the lack of professionalism and transparency. If there was an option to rate this service below 0, that would be my score. I would strongly advise anyone thinking of using this platform to reconsider.”

Helpful Report

Posted 2 weeks ago

“Avoid! They protect sellers and don’t care about buyers. So if you wanna sell item which is broken or in poor condition for the price of brand new this is the right place for it. Otherwise you’ll be very disappointed. Be aware thee is no returns/ refunds here whatsoever. I bought a bag and coat and both were listed incorrectly! Coat listed as cashmere with mink fur turned out to be wool with rabbit fur. And bag listed as crossbody one missed a strap, so you can’t really wear it! Tried contact sellers but they ignored my messages. Spent £4500 in total for items I don’t like and don’t want. Customer service is useless, they not gonna help because their commission included in the sales.”

Helpful Report

Posted 3 weeks ago

“SELLERS BEWARE! I have sold over 140 items on this platform. Today, they reached out to me and told me they approved a return for a Fendi vintage evening bag. They told me the reasoning was because the strap of the bag broke while the buyer was using it. This platform is allowing someone to return a bag to me after they used it and damaged it. I have sold over 2000 items on other platforms and I have never had something like this happen. It’s so unethical to approve this, especially when the buyer admitted to causing the damage.”

Helpful Report

Posted 3 weeks ago

“My wife tried to sell an authentic vintage designer bag (bought from the boutique of the designer in Paris during a trip over 20 years ago) however the "experts" apparently couldn't authenticate, possibly because their expertise might be in other fields, like fruit picking.... We tried to check what was wrong, and to see our pictures (we took all 15 pictures allowed, all showing branding, stamps, serial number) - guess what, our pictures were GONE, she is now accused of selling a fake because their non-experts are incapable of authenticating, has to pay to have her property returned, this is a total joke. This company is a failure and I wouldn't recommend that anybody trusts them with expensive designer items, I wish I would have read more reviews about them. We are paying to get the item back, then get it authenticated by and expert, then we will approach the media with the evidence and hope that they haven't been paid off by the PR machine of Vestiaire.”

Helpful Report

Posted 3 weeks ago

“Do not buy from this site. The description of all items do not match. Dust bag was suppose to be included wasn’t in the package. I returned the item and received a return slip because the agent agreed the item did not match. Then after waiting for 7 days they refused the refund they have placed the item on my account to sell. Then they want more fees to deduct from me from if it gets sold. Seriously this company is making money just doing this. The Chatline are not helpful at all stopped the conversation.”

Helpful Report

Posted 1 month ago

Vestiaire Collective is rated 1.5 based on 1,347 reviews