As a seller, I sold 4 pieces. First 3 went ok but it was very frustrating on vintage Jean Paul Gauthier, YSL and Alaia, when all accepted offers were being ghosted (I think once the buyers were notified of high shipping and duties on items shipped from Canada, even though French vintage was going back to country of manufacture, they fled). I subsequently closed all offer options. My 3 items did sell and I was paid. On 4th item sold, a vintage Alaia sweater, compliance in NYC informed me of deficiencies such as missing size tag (which was clear from picture that it was not there plus I provided all measurements in listing) and stains which I never saw. I authorized a discount of $25 to the buyer and they told me that buyer refused (of course, I have no idea who buyer is). They asked if I want to have it returned or relist; I am frustrated that there is no such option on my iPhone app and I have no idea how to reply, so back to chat who say the reply exists only on the web version, but my web version does not allow me into my own profile, no idea why. Chat did offer to relist for me, and said it will take 2 days to appear. Some 4 days later nothing, and new chat said it will take 7 days to resist. Eventually relist does appear and IMMEDIATELY it is shown as sold, without any "non compliance" discount. I get an email asking me to ship the item - but it is already at their warehouse ! Back to chat. I figured if I get paid for this transaction it will be a miracle, but I did get paid 2 weeks later. I really do not know what truly happened. Did they claim original buyer refused and looked for a private buyer on their own, at a higher price ? I will never know and neither will you as sellers. Way too stressful, time consuming and convoluted, plus they keep forcing to lower price and you can never raise it again. Do they just want a high volume of sales for their investors ? Do they buy up items for their own inventory and resell on their own ? Too many questions.
3 years ago
Vestiaire Collective has a
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