Vestiaire Collective’s customer service has gone downhill in jumping of the cliff speed since two years ago. Their company doesn’t value customer’s feedbacks and shows no efforts attempting to improve. 90% of the time customer service does nothing to solve problems, and most of the time they are arrogant and rude. There is no where you can make complaints either. Since they launched direct shipping it becomes mayhem more than what they claim is for sustainability. If you choose direct shipping you have no quality and authenticity guarantees for items lower than 300€ unless you pay extra fees of course. Besides the above issues, their evaluation process for time submissions is very biased. Same item listed different times of the week you will get different status of this “we love” label. Having this label is basically the only way to get your items exposure. There is absolutely no standard. And the prices they suggest is always different for the same item listed at different days of the week. After trying for a little over a year I realized it is better to list your items during week days. Perhaps staff who work on weekends are just part times or trainees? It is very sad and disappointing to see the changes for worse since 2014 I joined the community. I’m just waiting for a more reputable European site like this so I can jump ship and never use VC again.