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Unhappy Customer
Disgraceful Service I have been selling with Vestiaire for some years now and the service used to be good. I am a VIP customer so in September 2020 I sent 13 Designer clothing from Chanel to Saint Laurent from season 2019 so most of them brand new. Since 29 September 2020, all my 13 Articles are showing as sold but they are not sold because i have not been paid. Also, they put so little prices on them that i might as well throw them in the bin. I have contacted my VIP representative 8 times. I have contacted them via Chat 10 times. To this date, my articles are still showing as sold. These are my 13 Articles showing as sold for 3.5 months now but they must be lost or stolen. Because, they do not get back to me. I have now realised that they must have lost my designer clothes as the timeline for dealing with an enquiry is 72 hours. i have now emailed again and demanded full payment - an insurance claim. It is disgraceful service. Once the issues are resolved, i will never sell them again. I have also withdrew a Dior coat from sale 8 months ago. I am still waiting for it to be returned. As well, when i first started selling, i shipped a Dior Classic handbag with Fedex to be safe. It was signed and received but Vestiaire claimed that it was never received. Clearly, someone stole the bag. Don't buy or sell with Vestiaire. Disgraceful service.
3 years ago
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Vestiaire Collective has a 1.5 average rating from 1,282 reviews

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