Utterly disappointed with my recent purchase! I bought a bag that was listed as brand new without any defects stated in the description. When the bag arrived i noticed immediately there was a glue stain on the bag. Certainly I reported this as an issue and requested for the item to be returned. However Vestiaire Collective insisted that the request is not possible as it matches the description. I relooked at the original post and zoomed in to the pictures and I found the same glue stain on the bag! Obviously it was not caused by me and the defect was already present. I wonder how it got passed the control checks and I sent multiple emails to their customer service to re-visit this issue but there were no response at all! My request was simply ignored and was forced in a way to accept something that is defective when I expected the item to be brand new as listed!