Never order from them!! What a waste of money I ordered a necklace and the seller shipped it to them for authentication.. a day later I received an email that the necklace is not as described by the seller and they had to cancel my order. I didn’t mind that the necklace got canceled, but my concern was that the exchange rate and bank transfer fees which is a very high percentage will be deducted from me when they issue the refund. So i quickly emailed them and went on the online chat to tell them about the transfer/exchange rates in order to avoid this problem before they send the money back. I went on an online chat with “Chin-Chin Paule“ and told her about the exchange rates, she said “i just talked to the experts, they said they will refund more than the amount you paid to avoid this exchange rate deduction”. Ofcourse I was sooo happy with what she said.... until a few hours later, I received a message from my bank notifying me that a refund of 4515 euros has been deposited and will be in my account within 48 hours! This means i cant see how much exactly in my local currency it is, but i can see that they refunded me exactly what i paid for, 4515 euros, not more, so Chin-Chin Paule literally lied and said they transferred more than what i paid to avoid this issue!!!! the necklace is 4515 Euros, they took from my account 1,748 Kuwaiti dinars exactly, guess how much they refunded me? 1,641 Kuwaiti dinars! do you know how much euros 108 Kuwaiti Dinars is? According to the GlobeConvert app, its 295 EUROS // 356 USD!!!!!!! WHO IN EARTH IS OK WITH LOSING 356 USD ON SOMETHING THEY DIDNT EVEN CANCEL THEMSELVES!!!! Ughhhh! So I quickly emailed Chin chin telling her that they refunded me exactly what i paid for, not more as she mentioned earlier! she said im sorry for the misinformation, but don’t worry ull receive exactly what you paid for... I couldn’t go on and explain that i wont be receiving what i paid, so i waited for my bank to officially deposit the money back in order to take screenshots of the amount that was debited and deposited & show the difference and the loss. That’s exactly what i did, I emailed chinchin that there’s 108 KD less than what i paid & i sent every single evidence!! Guess what? She ignores, a day goes by, another day goes by, NO RESPONSE! I go back to the online chat and i talk to one man he was very kind but obviously unhelpful, I explained everything and he said I understand how frustrating it is & that he would feel the same way blah blah blah... he then says that he’ll notify MS CHINCHIN. I said okk thanks and i waited.. Another day goes by, NO RESPONSE! i go on the chat again, i talk to another person.. explain everything & they say chinchin is the one who is in charge, we will notify her. I told them she wont respond!! They tell me we will mark it as urgent and said a bunch of things to shut me up! i said i want my money back and they keep saying the same thing! I just ended another chat a few minutes ago with someone names joline! Il see if she can help me cause i just wrote her a paragraph with all caps! I don’t understand why they are not taking the responsibility of this!!!, when VESTIAIRE cancels my order for whatever reason, they are the ones who should be responsible for it!!! What do I, as a buyer and as a customer have anything to do with it??? The seller didn’t sell an item she described,, soooo??? Let her pay the price of that!! Not me!! What a scam website!!! Don’t order from them, ull just waste money like i did!