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Anonymous
I have been a trusted seller off and on with VC. I have had multiple situations where I sent the sold item, the buyer received the item and I did not get paid. Mostly they claim “technical glitches”. Basically, if I did not track every single item I sold to make sure I got paid, then I would miss out on a lot of payments. The most recent instance was last month. I even messaged the buyer to ask if they received the item and they replied graciously that they did and that the item was perfect. I sent a screenshot of the private message with the buyer to VC and they still claim they must “investigate” the matter. I have contacted them every day for 2 weeks via chat and email (as they removed their phone number). Every time I’m told they will raise an urgent matter and I should receive a response within 1-3 working days. I HAVE NEVER RECEIVED A RESPONSE! It’s going on 3 weeks now since I should have been paid. The item was shipped first of the year! I have been slowly removing all my items from VC and selling on other platforms as their service has proven to be the worst!
3 years ago
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Vestiaire Collective has a 1.5 average rating from 1,282 reviews

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