I am a professional seller there for several months, and actually since I turned professional from being a private seller I ONLY face issues. They are unable to authenticate authentic items, asking for receipts, when as a consignment store most clients deliver items without. How do they even need a receipt if they are so-called experts? They forget to ship back "fake" items to me -I have to chase them for everything literally - even payments. They lost one of my items in their warehouse and claim its my fault that I did not ship it. They let buyers wait and don't inform them of shipping delays. They cancelled one of my sales because I was wrong with measurements of a popular bag by 1cm and then had to chase them to re-list the item. They are unfamiliar with overseas stock and special edition colors. So basically some times its fine selling and all goes smooth but the past two months have been a nightmare with them. If I didn't keep track of what I am selling and when they should transfer etc. I am sure I would be out of few items and money. Customer service in live chat is clueless and give automated answers - they have to raise everything to their "expert team" and then days pass without an answer and solution. I am not sure what I can say more about this. As you can read I am very frustrated.