Reference my item 5893191 I am writing to complain about disgusting, unhelpful, useless customer services I received from Vestiare collective. I sold my item on 4th march, shipped it on 5th march using a prepaid airway bill provided by VC. Item arrived to Greece on 8th March and got stuck at customs. I contacted VC immediately asking to resolve the issue. Given that it was VC that issued a shipping label and all paperless documents attached, DHL demanded that the matter should be resolved by VC, as they were the account holder for this shipment. I contacted your useless customer services over 15 times, and each time a different agent who hardly understands English or nature or the problem promised me to resolve this. 3 weeks later, 24th of march, one of them replied to me, having a cheek to say that because I didnt provide a consignee ID, shipment was being returned to me. This person does not even understand the difference between SHIPPER who is myself and the CONSINGEE who is the receiver!!!!!!!!!!!!!! As being a sender I clearly cannot provide the CONSIGNEE ID, as I am NOT THE CONSIGNEE!!!!!! This is how unhelpful and unprofessional customer services are, and worst thing, they dont even care. There is not way to contact anyone in VC over the telephone, the chat option is not working today, so all that customers got left is wait for days for email updates, and when they come, they are so useless, and pointless that nothing is resolved!!!!!! This is disgusting, absolutely disgusting. I have not received my shoes back, and I have not received my money for the sale!!!!!! I want my money paid to me now!!!!!!!!!!! I am attaching all copied of this mascqarade, called Vestiare Collective customer services, so you can see how I have been messed around by your agents for 3 weeks, - I can only imagine how the buyer feels!!!!!!!! Unacceptable, unforgivable, very low to treat customers like this!!!! please confirm when I will be receiving my money back!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!