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Anonymous
To SELLER—be aware To SELLER—be aware, please check Vestiaire commission on your items regularly! Vestiaire overcharged their commission on my 7 new listings I posted about 20 days ago, after several emails to CS their technical experts replied & insisted nothing wrong (they keep lying as usual). I decided to take the matter to the Hong Kong Consumer Council, with HKCC’s involvement Vestiaire CS finally admitted they overcharged me and said their technical experts will have the mistakes corrected. I asked CS how this could happen, do Vestiaire charge commission as much as they want & not following their commission guidelines? Couple of days have passed, nothing happen/corrected, I will give them a few more days, will keep you guys updated! ——————————————————-——- To BUYER— I suspect there are internal dealings within Vestiaire. I bought a very rare jacket at super good price, I was excited & looking forward to receive it. The seller confirmed to me she had shipped the jacket to V Paris, but it didn’t show in the system, eventually my order was cancelled & I was refunded. The suspicious thing is the seller told me later she was paid, so who has my extremely rare jacket? ———————————————————-— Another CASE A buyer offered me 48usd for a McQueen pullover, despite I’m happy my 500usd pullover go to a new home I don’t want to pay the 17usd fixed commission. I explained to the buyer, I would appreciate 51usd so I only need to pay 10% commission to V instead of the fixed 17 (51-200usd = 10% commission). I was amazed seeing our chart messages were deleted about 30 seconds later. Buyer agreed and bought it at 51, when the pullover arrived V’s HK office their experts informed me they found the length of the pullover was 1cm short from what I described. They proposed to the buyer a few usd reduction, at the end I was charged 17usd commission 😡 Vestiaire used to be good, I have been shopping there since 2014 and started selling about 5 months ago. Their services are going downhill the past 9 months, I just hope the Kering investment would bring V back to a decent platform once again!
3 years ago
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Vestiaire Collective has a 1.5 average rating from 1,282 reviews

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