I sold an item on the 1st of May, from the UK to Greece, Vestiaire told me I simply need to pack and attach the label, everything else being taken care of, turns out Vestiaire charged the buyer the import duties and VAT but didn't pay them. DHL needs those documents, reaching out to Vestiaire customer service is hopeless, they tell me to simply tell DHL that they paid it, DHL said no record of it, they refuse to get in touch with DHL, my item is stuck in customs. I am begging Vestiaire to please provide documentation - they won't. It is incredible and it is the worst customer service I have ever encountered. Their staff seems to be unable to read or lie to you flat out ("We paid, just tell DHL to deliver" - because that will work with customs). I had to use DHL as Vestiaire provides the label, I have no idea if I get my item back, DHL absolutely needs proof of payment for customs, which I don't have as the buyers pay Vestiaire, yet Vestiaire refuses flat out to contact DHL. Don't sell your items with them, you might simply lose them and they get destroyed by customs!!!!!! And yes, VC claimed that all duties were paid... Please see attached screenshots