I had a Chanel Puffer Jacket Item Number 16110734-order number 39389273- that came from customs Monday May 24, DHL was contacted by me to arrange for delivery to my business address well in advance, because of the pandemic we close the office at 4 pm daily. I called DHL with my waybill number to make certain to provide them the office hours in advance and to provide my cell phone number to sign for the package and to make certain I was the only authorized signer. The package was put on the truck Tuesday, May 25th. Wednesday May 26, the package is stating delivered on Vestiare Collective's app. , I didn't receive my jacket, I didn't sign for my jacket and DHL didn't deliver my jacket, so I called them and a gentlemen said all three of my email addresses do not match up and I am not a customer of them. I stated I purchased a Chanel Puffer coat for a lot of money and I provided the order number, he could not find me by the order number or the tracking number from DHL, he could not find me by my name. My email on the app. is a privatized email I do not understand, nor did I provide, nor is it mine. He asked me to submit some documents, which I did and I have not heard from them in five days, I have not heard from or seen DHL. I am out a ton of funds. Please please do not purchase anything from this company ,w hen I went to do a simple task like print my invoice for my bank, I could not do that. They keep it under lock and key. I am horrified at how this company has treated me, the lack of proper business protocols and processes, the lack of response. Earlier in the week, when I did speak to the rep, he stated if and when an investigation takes place it will be done by DHL and if DHL finds they did not deliver the jacket, DHL will reimburse me, the issue is it says my jacket is delivered on the app. I am sure they are not honest business people. Do not deal with this company, steer clear away from them. Shop anywhere else.