This site is lying to you, I sold an item via direct shipping, since direct shipping makes me a bit uncomfortable, I always take pictures of the item with the label, right before I send it, this was recommended by the "customer service" (if you can call it that) so somebody complains that the item was damaged and full of dog hairs, which is absurd since I do not even own a pet. I was able to send the pictures to VC, they agreed with me and told me the buyer is sending the item to them and I will be paid. I feel more relaxed, now I get an email that I am not going to get paid and if they should send the item back to me or relist it (mind you apparently after the buyer damaged the item). See attached screen shots. Additionally they send out an email that you have to confirm the availability of your items or they will get deleted, but then send a link that doesn't work. Reaching out to the customer service, it is ridiculous, they don't know what is going on, they can't confirm that the items stay available, they claim that the link works (checking on forums, seems a lot of people go a link that doesn't work). Beware, Vestiaire Collective are lying to you and you risk your item being damaged. They seem to have some low skilled and low paid idiots working for them who don't read or understand, and if they give you something in writing, you can't rely on it at all.