Hands-down the worst selling experience I’ve ever had. It all started with the shipping instructions provided by Vestiaire, which advised that I should print the shipping label and drop the package at a local Couriers Please drop off location. After attending a number of supposed drop off locations in my area, where nobody had ever heard of Couriers Please, I finally called Couriers Please and was told that they’d tried to collect my item on the day it sold (which is impossible since it sold on a Tuesday night, and nobody ever contacted me to arrange a collection). In any case, I arranged for a collection on Friday, and my buyer confirmed receipt on the following Monday and said she was really happy with the shoes. I checked the app and it was still saying I needed to post the item or my sale would be cancelled, which was odd since the buyer already had the item. So I contacted customer service - don’t even get me STARTED on how diabolical customer service is - next to impossible to connect with a human, and none of your chat logs are saved so you have no record of what you’ve discussed with previous customer service representatives and have to rehash issues over and over each time you speak with a new person. I spoke with customer service on 3 separate occasions, and each time I was told ‘it’s ok, it’s a back end issue, we will fix it, don’t worry your sale won’t be cancelled’ etc. 7 days after my item sold, my buyer contacted me to let me know she had been refunded - lo and behold, my sale had been cancelled. Contacted customer service again and was told they’d ‘cancelled my sale because I didn’t post the item within the 7 day period’ 😐😐😐 It’s now been two weeks since my item sold and still no resolution with Vestiaire. Thankfully my buyer is an honest person and we worked out a way to contact each other outside the platform and resolved the issue. In short DO NOT use this platform as a seller, particularly for high value items - you may not get as lucky as I did with my buyer and could be out hundreds/thousands of your buyer receives both the item and a refund and then refuses to pay or return the item.