SELLERS: AVOID AVOID AVOID.
-Unable to verify and authentic item and asks for processing fee-
Ridiculous company. I have recently sold an authentic Dior item on Vestaire and sent it to them, after ‘verification’ then they sent me the following email:
Tell us more about Bracelets Dior
o help us check your item’s authenticity, we’d like you to send us the following:
- Proof of purchase
- Details of where and when you bought it
You’ll need to send these details to
expertise-vestairecollective.com
within 7 days.
These are criteria’s that they didn’t ask for when I listed my item for approval/ before I post the item. I don’t know the exact details as the bracelet is a gift from my ex-boyfriend but it is for sure an authentic Dior. So didn’t reply to the email and days after I got another email asking me to pay them to get my item back:
We would be happy to return the item to you. If you’d like to have it shipped to you, we just ask that you pay a fee of 12 £/€/$, which covers our processing costs per item. This 12 £/€/$ payment can easily be made via bank transfer using the following details:
Bank: Crédit du Nord
IBAN: FR76 3007 6020 2017 1439 0020 058
Account Number: 17143900200
BIC Code: (Bank Identifier Code) NORDFRPP
IMPORTANT: Please ensure that the bank transfer description includes the item reference number and your surname and first name, as indicated on your Vestiaire Collective account.
Once you have made the payment, please send us proof of the transaction. To do that, click below and complete the contact form using the following responses to the prompts:
Topic: Seller
I need some help with: Quality Control & Authenticity
I have a question about: I’d like my item shipped back to me
How ridiculous. They are literally charging sellers for their inability to verify the items by the so- called authentication team.
So I contacted them with chat and the agent just replied with sorry I will let the team know about this but for now we will still need the processing fee to return the item.
WHAT A SCAM.
3 years ago
Vestiaire Collective has a
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from
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