I am really disappointed by Vestiaire. I have made some nice finds in the past. But when things go bad and your need their customer service, well then you are on your own... I recently bought a shirt that was described as 'never worn'. The shirt arrived with dozens of stains. I raised the issue within 24 hours of receiving it, following VC processes (you have 72h to do it). A couple of days after, the shirt appeared as approved on the app and the buyer had been paid in full. When contacting VC they told me they couldn't find a trace of me raising the issue and therefore the item was approved and the buyer paid. When I told them that I did raise the issue, even showing proof of it, they would just deny it and say that they couldn't refund me. I am furious that I have to pay the price for their tech not working! My advice to all of you is 1) avoid buying on VC or 2) if you do, make sure to screenshot or record your screen when you raise an issue to keep proof you did. They are breaking the Consumer Rights Act 2015 and they just don't care about it. Scandalous!