The most incompetent customer service team EVER! As a seller, the platform will never ever be on your side, and you will be left begging for your own money to be transferred to you. I have sent the purchased item the next day after the purchase (on the 30th of September) via Direct Shipping. A. Hermes delivery lost the package for 4 days. B. It was delivered to a drop off location on the 8th and has been there ever since. (it is the 22nd now) C. The buyer has been notified multiple times to collect the item (ONLY after I asked Vestiaire to, cos they don’t do anything themselves) D. I have now been contacting customer service for two weeks, with no resolution, no support, absolutely no accountability while the platform is still keeping and claiming MY MONEY. The package has not been accounted for almost a month! It can literally be anywhere, in a puddle somewhere, getting stomped on, in a bin and yet SOMEHOW Vestiaire claims that it is still my responsibility and when or rather IF the customer collects it and something is wrong with it, it's my responsibility and I will not get paid for it! (It was a brand new item by the way, with all the tags, hygiene stickers, labels and a dust bag)!!! That is absolutely disgusting service, impossible to get. in touch with, they refuse to give me a contact email for a manager or a team leader and just say "it is what it is". DO NOT USE THIS PLATFORM IF YOU DO NOT WANT TO LOSE YOUR MONEY.