I bought a used expensive bag from the UK to avoid customs fees since I'm also in the UK. Initially, the checkout page showed no additional taxes expected. Since the bag was subject to authentification, it was first sent to the authentication facility. I had nothing against that BEFORE I KNEW THAT THIS FREAKING AUTHENTIFICATION HUB IS IN FRANCE?! Now I should pay a couple of hundreds of pounds for customs fees, in other words, for importing my bag back from the authentification facility in France. BUT THIS BAG WAS INITIALLY IN THE UK. I wasn't advised that the authentification hub is not in the UK and might be charged additional fees. What is even more ridiculous they have such information on their website, but it is hidden deeply in the FAQ, and I found it myself when I saw that the bag was sent to France, but not when I was placing the order. I contacted the customer help, but they were useless and rude. They told me they couldn't cancel the order and shipping (I reached out to them 2 hours after the bag was shipped), so the only way I could get the bag now is to pay the fees. I demand you, Vestiare Collective, to cover the customs fees yourself. Anyway, I will never order on your site again and advise everyone to beware of your scam-like service. Finally, please, don't forget one of the general rules of marketing - satisfied client brings two new clients. Unsatisfied client takes four new prospects away.