When the direct shipping started I was worried, so I contacted customer service how to protect myself in case the buyer damages something, they told me that I need to take a picture of the item and with the label! I always did, however they never check with the seller (another lie from Vestiaire) this time the "buyer" ripped holes into a brand new item, Vestiaire sent me some of their useless auto-replies as apparently they do not have customer service just mindless auto-reply drones, also the top was DRENCHED into a horrible perfume, causing me as an asthmatic to have an asthma attack, the item also has now sweat marks under the arms, I sent out a brand new item. Vestiaire refuses to even reply and send auto replies that the item was not OK. BEWARE of the liars and cheats. I shall be reporting them as not only has my item (new and with label) been damaged but they also endangered my health, asthma attacks are not funny! First they reply: "Dear Raphaela, I will be raising your inquiry to our Expert Team, please be sure that we are doing everything we possibly can to find the suitable solution, and as quickly as possible. I will get back to you within 3 working days. Thank you very much for your patience, I remain available if you have any further questions in the meantime. Kind regards, Audrey for Vestiaire Collective" AGAIN I tell them I have pictures with the shipping label back and front, no holes in the item. I get the usual spam bot reply: Dear Raphaela, I wanted to get back to you about the sale of your Massimo Dutti knitwear reference 9249836. Your buyer reported an issue regarding the conformity of your item. As a matter of fact, she noticed a hole in the back ( see photo attached). This element shows a real difference between the item received and its description, which justifies cancelling your sale. In addition to this, your seller's rating has been impacted which may lead to your Trusted Seller or Expert Seller badge being withdrawn. I thank you for your understanding and wish you a lovely day. Kind regards, Myriam, Vestiaire Collective I WOULD LIKE TO STRESS THAT WHILE I REPEATEDLY OFFERED THE PICTURES WITH THE SHIPPING LABEL, THEY REFUSED TO LOOK AT THEM. BE AWARE THAT WITH DIRECT SHIPPING YOU HAVE NO PROTECTION, THEY LIE TO YOU!