I bought a pair of Prada boots from them, it was with express shipping (already with them, quality control done, listed by their conscierge service) so I got them fairly quickly which was great, only they didn’t fit, the shoes were listed as an EU size (Prada does both EU and Italian sizing) but came as an Italian size, I tried them on and they were much too big for me. Nice shoes but just way too big to ever fit. When I reached out to them I was finally told I could not return but relist them. I did and now the nightmare starts. 1st of all I sold them for a lot less. The buyer decided to use direct shipping so I packed the boots (never worn) and shipped to the buyer with DHL as the buyer was in France. 1st thing that made me wonder was that she didn’t pick them up, they were for a week waiting for pickup as she decided to have them shipped to a collection point. I only get paid after the buyer has them physically in her possession. I’m waiting for payment and doesn’t happen, all of a sudden I get a mail that the buyer has reported a problem and the boots will be returned to me. I was stunned. I only tried them on and then packed them again as they didn’t fit, they were in the same state I brought them, I sent them with the box, dust bag, card, tissue paper, just like I received them. I tried to contact Vestiaire and was told that the buyer reported to have received something else and supplied them with a picture and according to their rules the sale is cancelled. Imagine my surprise when I got a parcel delivered with DHL and in the parcel were not the Prada boots I had sent but a pair of truly ruined, smelly men’s shoes. I reached out to Vestiaire Collective and was told it was a return, the sale is cancelled and I received my “non compliant item back” - I did not! I tried to check for the sender address, it doesn’t exist, I thought this can’t be possible and contacted DHL, after being on the phone for over an hour, I was finally told that my parcel was sent via a DHL drop off shop and not collected from the (not existing) address. They also don’t keep the ID of the person who picks up items on file, the pickup points assume that if someone has an ID and collects a parcel for a person, signs for it, it’s valid as they know the name. Basically I now paid for somebody’s Prada boots and got a pair of men’s trainers back. I would like to warn everyone about direct shipping! And if you need help from Vestiaire, don’t expect anything!