I opened an account about 2 months ago to get rid of some items, I received mails to confirm the availability of my items, but the link didn't work. I reached out to customer service repeatedly, explained that I am using the webpage via a Macintosh laptop and my browsers are Chrome and Firefox. I was told they checked it works, the items were deleted. This was repeated 3 times, out of roughly 50 items there was ONE left when I got the mail again, this happened in the space of roughly 2 months. I deleted my account today and seeing the experiences others have made, I am glad I did. At least I still have the clothes and can sell them elsewhere or give them away, but I do regret the time and effort I wasted, I should have put them on another site! Given the customer support I have received (which was basically no customer support at all) I think I consider myself lucky that I never sold anything with them.