What was a great idea and looked very promising has turned out to be a massive mess! Vestiaire does not support Macs, half the features don’t work, for example there is no chance to confirm the availability of your items, if they send you the “How did we do” again it does not work, their customer support seems to be robotic or extremely badly trained, giving you auto replies and trying to get you off chat asap. If you have a problem, you get auto replies. The direct shipping is open to all sort of frauds and Vestiaire does not care, the amount of users who put up an item and got a damaged item or another item back, and Vestiaire is not interested. Their quality check is super inconsistent, if you do mention minor flaws, the team does not read the description, you get your item back, they don’t really care for what they promise on the website. Apparently they managed to raise a lot of cash for the concept, and while I admit the concept is great, the execution is extremely poor. Listing an item and describing it takes a lot of time, you then will get harassed to sell cheaper and cheaper, then eventually your item, your item damaged, or a completely different item, will be returned to you. Why go through that pain? I know there are fraudsters on every site, but with Vestiaire, you know that you have no help at all from the website, you get auto replies that show they don’t even read what you wrote. Vestiaire could be a wonderful concept, the problem is “COULD BE” the reality is “IT IS NOT” The way it works is that you paid a lot for an item, wore it maybe once or twice, sometimes not at all and figured it is not for you, you put it on a website where you sell it cheaper than a used chain store product, you get spammed with lower your price (it seems to be a race to the bottom) emails, people with no money think they deserve a high end item for next to nothing and will pester you, when you sell eventually, you have 7 days to ship. Pretty often the shipping label doesn’t work, the shipping company loses the item, the buyer will damage or switch the item and demand a return. They promise to protect you but in reality they don’t. Brilliant idea, horrendous execution, best avoided. I am aware that every website has flaws, however Vestiaire seems to have nothing but flaws! A bit like the Halloween House - ENTER AT YOUR OWN RISK - but you can be sure to be burned. Spare yourself the pain, keep your items or give them to friends! Vestiaire has no interest in circular fashion, they are only interested in profit, at your expense, cheapest customer support (aka none) cheapest shipping... Compared to them eBay support is luxurious...