DO NOT BUY/SELL on Vestiaire Collective. I sold my item on 10/30/21. VC emailed me and I sent the item to the Buyer 11/1/21 using the address provided to me from VC. On VCs website I notified them that the package had been sent and provided the USPS Tracking No. I contacted the Buyer on 11/9/21 to let them know their package was on it's way. For some unknown reason from the date the package was picked up at the P.O. 11/1/21 it was held in NJ for 8 days. I received another email that the item had been Authenticated. The buyer did not receive the package until 11/10/21. I asked VC when would I receive payment. They told me after they rec'd confirmation from the Buyer, I would receive payment, but I should wait to hear from them. They contacted the Buyer who said they had no problems with the item. The next email said that payment had been triggered and to expect any day. After waiting several days, I contacted VC again to find out the status of payment. They said the Buyer had cancelled the order and had been refunded the money owed to me. I have sent attachments of my usps tracking receipts, copies of emails from Customer Service, chats conversations. They have not sent me back my Balenciaga Boots worth $400 to me. Nor paid me because the Buyer decided to keep the boots. All I've gotten from VC is they are working on returning the item to me or getting back the refund they sent to the Buyer. I don't care what they do, all I want is either payment for my sale; or return my merchandise to me. I wish I had known there were so many complaints against this consignment site. I will NEVER use them again, and I advise you to go elsewhere. You'll never be compensated!!!!