Absolute Crooks! I would give zero stars if I could . I first tried to help a buyer with a delayed parcel by contacting Hermes for her- but Vestiaire banned permanently from the chat (!) for doing this! The parcel has been delivered , the Hermes tracking shows this but Vestiaire have not marked it as so, and refuse to do so despite the tracking information - this means will not get paid because it says it has not arrived when it had and Ivan not contact the buyer because I am banned. I advise all potential buyers to avoid at all costs , I wish I had read all the reviews first.