I placed multiple orders, of those orders all of them had issues: 1) Not as described - seller said that the shoes were brand new unworn, when they arrived they had clearly been worn and had gold pen written on the sole. VC suggested that these should be reposted to their site with the original description and photos. Which in my opinion is disgusting. Then another person will have my issue! I centrally after threatening trading standards I was offered the option to send them back, but only if I was able to print a returns label they provided (which thus far I have been unable to do, they gave me 3 days to sort this! WHO HAS A PRINTER AT HOME IN 2022 and also, we’re in a global pandemic. Utterly disgraceful. 2) Item never arrived - I purchased a top that just never arrived. VC asked me to write a handwritten statement and a copy of my passport just to be able to investigate?! I spoke to a lawyer who told me explicitly not to send my passport via email and they shouldn’t be asking for this information. But I was told without a copy of my passport they couldn’t help, evenetslly I had no other option than to send a redacted version of the passport, I’m waiting for them to tell me this isn’t acceptable and to require my passport details. The whole thing seems very fraudulent. I have reported them to the relevant authorities and to my card issuer in the hope they can get this sorted, if not I will be out of pocket hinders of pounds. I am beyond disgusted with this company and if I could give less than 1 star I would. If I can save just one person the stress and anxiety of shopping at Vestiaire Collective by writing this review then it will be enough. I cannot stress enough. AVOID AVOID AVOID.