Do not use Vestiaire Collective under any circumstances. I listed a coat on the platform in December 2021 which was sold at the start of 2022 after accepting a price offer a buyer sent. I posted the coat out the next day and the day it arrived the buyer flagged an issue with the coat. I started to panic the buyer had damaged it so they can send it back then the next day Vestiaire confirmed they'd cancelled the order as the item didn't match the description. I requested full information on what the buyer claimed and said how worried I was on the state I'd get my coat back. They came back showing me the photos the buyer sent in and it was of a yellow dress! The buyer claimed I sent a New Look/Asos dress instead of the coat so I go into full panic as I realise the buyer is in fact stealing my coat. A few days later I receive the dress through the post, my £395 coat nowhere to be seen and stolen by the buyer. I go un-paid as the order was cancelled due to it not matching the description... Vestiaire have spent over a month and a half 'investigating' providing copy and pasted responses to the emails I've spent hours writing and collating photo evidence to prove what's happened. They've given me absolutely no re-assurance I will be paid and it seems the buyer is free to go on stealing from others. I hope nobody ever has to go through this experience, it has been upsetting and never-ending.