I sold a brand new leather jacket Each x Other, it had the shop tag with the price on the sleeve and the designer tag with the tiny little safety pin fastened to the branding tag. 1st of all it was sent by UPS, tracking shows it arrived around 2PM and was signed for, however they claimed it was received around 6PM, then today they claim the designer tag is missing, it wasn't missing when I sent it, I packaged securely and even added tissue paper, I assume they are not careful with the items when unpacking and lost it somehow as in the pictures it is present and it is impossible to wear the item as the shop tag was still on the sleeves and in a closed parcel, it might be possible that the little safety pin opens but the label would still be in the parcel. Apparently they are now "negotiating" a lower price - I am absolutely not pleased about them handling a jacket that cost me £1000 and I sold for £180 so carelessly. So once their negotiation is done, they will sell it even cheaper or send it back to me - without the TAG! (screen shot added) The other item that I sold, Fendi leather sandals, buyer asked me to send later as she won't be home for a while, did so but that was sent with their budget delivery service (Hermes in the UK) because I sold it for under £150, I got the receipt for dropping it off on the February the 15th, today is February the 17th and it still has not been picked up from the drop off shop, the last time this happened the item was lost and it took months and months of them asking to investigate, I had to send scans of a driver's license and utility bills all for them to investigate despite the fact that the tracking showed I had handed it in and it was accepted but then disappeared within the delivery system somehow... I was paid MONTHS later finally after sending countless emails and getting automated replies. I also added a screen shot of the item apparently still being at the drop off shop and receipt of me handing it to the drop off shop. Add to it the countless cases of fraud, their totally non-existant customer service, the fact that buyers often use direct shipping and then switch items and send worthless items back, now Vestiaire damaging items, using unreliable delivery services (the cheapest they can get away with while charging premium), they lie about having dropped their commission, that is only true for very low value items, anything remotely designer that you don't want to sell for peanuts they have raised their prices, I honestly think giving it to charity is a better option than making a company rich that doesn't care about what happens to your items.