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Anonymous
I've purchased Celine Crocodile Handle bag in Dec 28 2021 in price of $1300 for bday gift to mom. My family's nightmare and her worst birthday happened. When I received it at my home country, the item was obviously plastic fake leather fake logo everything was fake. I was shocked because I've paid $15 Authenticity check. They said since the item was sent internationally I have to use personal expense to return this item for 2nd check. Ok so I paid $120 to ship it back to their warehouse in France. The item securely passed CDG Airport custom and arrived at Tourcoing, where their warehouse is located. Chronopost attempted to deliver the item 3times but failed since either the address doesn't exist or they rejected to receive the item. So now it's on the way back to my home country. I've wasted international shipping fee. I've contacted Vestiaire Collective letting them know the situation. Their answer was "because it's crocodile bag it stucked at CDG airport so there is nothing we can do" I've sent them screenshots proving the item passed custom and was at Tourcoing. They ignore this email keep saying "there is nothing we can do since we don't have the item" This whole process has been on going for 3months now but I will never give up. Im looking for a lawyer to sue this company. I will get my money back and get more money on my time and mental damage.
2 years ago
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Vestiaire Collective has a 1.5 average rating from 1,282 reviews

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