I had two orders of brand new prada bag for 2800eu and second hand LV bag multi pochette. The buyer ordered with authentication. I sent the bags in perfect condition. They rejected the bags as their "auth exerts" couldn't accept the bags without bill lol I paid to them to return my bags and i got them in this condition! They have only customer support that sends you templates over and over again… you cant contact any manager to resolve the situation. Shame! Their exerts should burn their diplomas if they cant spot if the bags are real or fake without bills of purchase…