I have had a very good experience when I first joined in 2014, I bought a lot of beautiful vintage stuff and sold a lot of my stuff when customer service was still brilliant right until August 2021, last time I had proper communication with a good rep based in France was in December 2021 after I insisted that someone contacts me from head office in France. This lady Laura was so good, she helped me retrieve and re-purchase a lost expensive item. Sadly, since January the after sale customer service has deteriorated badly. One can no longer communicate with a proper rep by phone anymore, it all has to go via bot chat and useless Filipinos with poor command of the English language from a call centre (strictly by live chat). They never respond on time, never communicate back, it takes several emails and chat contacts to get them moving. It is a frustrating process. Their quality control staff have become so slow and lazy that they now write off an almost perfect item over for example a tiny invisible minuscule scratch ay the bottom of a right shoe heel, which is not seen with the naked eye, not giving the buyer the option anymore to accept or reject or the seller to have it re-listed on their site as before. Proof is that I always manage to sell the same rejected item by direct shipping to a buyer, without any issues or complaints. If the item is well vetted and approved by quality control then it takes ages for it to be paid. VC should take note of my comments, take every word on board for their own good. Now that covid restrictions have been lifted I think it’s about time they get rid of their failed live chat system, restore the phone call customer service system with proper reps from EU, France or UK to communicate directly by phone with English speaking clients, get rid off the current useless Filipino call commercial impersonal centre system. My message should be seriously relayed to head office. VC should cease using Hermes or Evri courier who so far have lost three of items in 3 months! This is unacceptable. They should start using DHL or UPS as more reliable courriers. It’s well worth it. Hermes lost a third item of mine which was never recovered and I never got reimbursed for it. I have been trying to reach out for VC live chat and useless emails to no avail. This should be seriously addressed. I am commenting here as a good customer of VC