I sold several items, however they have switched to a very cheap delivery service Evri/Hermes and 2 parcels got lost within the space of weeks. I provided the documentation order 17759206 (a dress) was sold on the 29th of April and sent to Vestiaire for verification the same day, the tracking shows it as having accepted by Evri, then the tracking stops, for weeks no movement. I have contacted Vestiaire several times, with the documentation, still nothing done! The message reads "We've received your parcel at the ParcelShop and will be collecting it shortly" - it is now almost a month later! I have been to the drop off shop several times to check, I was told that all items were collected by the Evri driver! Order 16589806 a pair of Yves Saint Laurent shoes sold on the 11th of May with direct shipping and sent the same day, since Friday the 13th the same message appears: "We're sorry, your parcel has been delayed. We'll update tracking as soon as your parcel is out for delivery" - the parcel has reached the delivery depot, but ever since there is NO MOVEMENT. I have no idea where my items are, I have tried to contact Evri and was told that Vestiaire needs to contact them, I have contacted Vestiaire countless times, with a description of the parcels, the address of the drop off shop, evidence that I have dropped it off (a bit ridiculous since it shows in my account as sent, as the scan has registered) I get asked the same thing over and over, then I get told that my request is closed. I contacted Vestiaire 2 days ago, was told they would get back to me within 24 hours, 2 days later, they have not gotten back to me. They expect you to send a copy of your ID via eMail, not encrypted, so it can be intercepted and people can commit ID fraud, there seem to be no people replying only automated answers. I am happy to upload my ID securely on the site, but given that so far they seem to have lost it, I have no idea who is in possession of sensitive information that can lead to identity fraud. I am considering of taking legal action, as I sent my items in good faith with the delivery company Vestiaire forced on me (which btw has a terrible reputation), the parcels all disappeared. I can't even use a more reliable service as I have to use the label Vestiaire provides!