I sold a Burberry bag with Vestiaire on 09/05/2022 (22297195 Cloth tote - Burberry £160.00), shipping was a nightmare, I had to drive to several drop off shops as some could not accept parcels due to lack of receipts, usually I ship straight away, in this case it took me 3 days and countless miles until finally the shop could take it, I had already contacted VC via chat (a painful experience with a lot of auto replies and long waiting time) to possibly extend the sending time. Due to having had a bad experience with their shipping (last time it was FedEx and a parcel was stuck forever, I ended up contacting FedEx myself as the customer service was unwilling to help, FedEx also didn't pick the parcel up at work as requested but showed up at the home address, so I had to find a parcel shop, unbelievable) and hearing from people how their items disappeared with Evri or empty parcels were received, I had documented everything, the packaging, the size of the parcel, etc. So finally on the 12th of May I managed to send my parcel, it updated on the site, there is a link to tracking, however when I checked, the parcel appears as "accepted" and then nothing, apparently still at the parcel shop. I rang them and they said everything was picked up. I contacted customer service at Vestiaire Collective ASAP, I received auto replies and a request to send my ID via eMail. I declined and told them that I will happily verify myself, but in an unencrypted eMail it is too risky (I work in IT) so I suggested I could upload my ID on their site, they demanded eMail, I explained that an email will travel through several servers, there are a lot of cases of identity theft, I can send it as an encrypted file and send them the password in another eMail, for security reasons, however having spoken with Evri, they do not require an ID to open an investigation, they however require Vesitiaire Collective to get in touch with them, since they have issued the label and count as the sender. So far Vestiaire Collective has not done so, they keep on sending me the same copy and paste eMails, it seems to be impossible to speak to a human. All I know is that I sold a bag for £160.00, sent it and there is no trace of it apart from the confirmation that it was accepted and Vestiaire Collective doesn't seem to be interested, they seem to be more interested in getting me to send my ID in a very insecure way, putting me potentially at risk for identity theft, which could damage my career. I am considering a complaint to the Information Commissioner's Office regarding a violation of General Data Protection Regulation (GDPR).