I have reported them to Trading Standards. Their practices are a breach of the 2015 Consumer Rights Act. They do not need ID to interact with Evri. They only require the tracking number. Which they provided. The European Commission advises that if you do not receive an order within 30 days of purchase you are entitled to a refund. By breach of this they are breaking the law. Its appalling customer service and smacks of scammers. Avoid at all costs and report if you have had the same experience as me. They should be shut down. my parcel has not arrived and I doubt it will VC and Evri has got to be the worst partnership in retail history!