This company is absolutely a joke, if you think ebay is bad, this company 10000000% worst. 1. Buying Experience: They charge ridiculous amount for their so call "authentication by expert team", but they often get it wrong, fake passed as authentic, authentic denied as fake. Their representation of match description is pathetic, when items listed as new with tags, the tags are clearly cut off and re attached however it seem this is no issue to them as long as the tag is somewhat included. The tag also don't need to be designer label tag, can be any tag. This is from my personal experience, once received a dress claim as new with tags, the tag that was provided was the "do not remove if you plan to return" tag. When i questioned the tag issue, their customer service is like a programmed robot "our expert team found the item is compliant" and refuse to provide any resolution other than to have the item relisted at a loss. 2. Customer Service: they are like program robot, all the reply is the same, and it takes weeks to have one small issue to resolve, everything is will get back to you within 3 days or 5-7 days. Their chat function is a nightmare to use. 3. Selling Experience: Recently I sold an item, and their so call expert team couldn't verify and requested original invoice from me. In that email they stated if I don't have the required information, the sale will be cancelled and item will OF COURSE return to me free of charge. This is completely lies! I responded same day advising i dont have the original invoice. The sale obviously cancelled, but they asked $12 USD from me to have the item returned, I reached out to their customer service to show them the proof of the original email that it will be free of charge. As expected, it responded by saying will reply to me in 3 days time. 3 days gone, no update, I reached out again, this time the agent said they don't have a time line when the item can be returned as they Prioritise new orders. WHAT THE!! they take less than one day to ship new order, but my item now sitting in their hands for 7 days and yet they don't have a time line. They only care about taken your money! to add to this, I reached out again and asking for update since its been a week now, the new agent now claim their expert team responded that i have to pay the $12 fee. So after waiting over a week no one bother to let me know i still have to pay the fee. She sent me another Euro bank account which is different to the one i received via email. so she want me to pay 12 euro now instead of 12 usd. They also didn't include their address as for international transfer this is a requirement and when i asked for the address the agent said will get back to me in 1 day. OMG!! is this company run by a group of kids? They ask customer to pay but provided incomplete information? I reluctantly paid the $12 to their US bank account as provided in their original email (as euro costs me more) and i have to google their US address given their staff doesn't know their own company address. After submitting the payment, the agent claim their US account no longer active!! and i have to wait another 5-7 days for update of progress....... this is a nightmare. How can they operate a company by providing WRONG bank details, and now refuse to take any responsibility for it. Their instruction is unreasonable and pathetic. So now i paid the money and they still keeping my item and do not want to return it.