I am not sure where to start, 1st of all there seems to be no customer service, then they use the cheapest carriers, with the result that items disappear, to get them to investigate is a horrendous experience, the people they call customer service seem to be unable to read, or maybe they are simply not bothered? Items get lost left right and center with the delivery people they use, you write to them that a parcel hasn't moved for ages, you sent it on such and such date, they want to you to confirm you haven't received it (when you say you are the seller/sender they reply to you as the buyer), then they want all sorts of documents, like IDs in unencrypted eMails, which is super risky, but the bots at VC do not care, also the delivery services do not require this as VC is the one who issues the labels. I am honestly now shivering if I have to send something via their cheap and nasty carriers, I literally know NOBODY as (not a single person) who has not lost an item or several, they eventually will pay, but that often takes 2 months. Their chat feature is horrible, you get people requesting all sorts of inappropriate things, sexual harassment is rife, if you do not reply you get insults, however a friend of mine was blocked from chat as Evri has lost a parcel, the buyer wanted to know what goes on, so my friend told them their delivery service seems to have lost it, she has eMailed VC about it, the word eMail is enough to get you a ban. Also in VC you can see if an item was sent and track it there, apparently their "service bots" do not care, I bet none of them works for VC and it is all outsourced and that is why you get this horrendous quality! My latest incident was with somebody who asked all sorts of questions and measurements that were in the description, when I politely said that all the measurements are in the description, would she bother to read it please, I got this reply: "That’s Helpful! Hope you can loose the obese weight - you look real fat and ugly in your profile" While this doesn't bother me, I replied that I hope she gets new glasses soon, there is another issue: I am aware there are a lot of young people on the platform and such a comment might harm their self-esteem and possibly could also cause an eating disorder, so I reported her comment. The reply was ridiculous: "I come back to you about your chat ban request. After checking, you're not banned from the buyer/seller chat. However, some of your contacts are banned, that's why you're unable to communicate with them. We are sorry for the inconvenience. Have a lovely day, Camille, Vestiaire Collective" I also provided screen shots of this. Seriously, VC is turning into a joke! Maybe Vestiaire could train Camille to be able to read, as her ability to press autoreply is more miss than hit....