My account was rated as an *expert seller* with over 30 positive sales that had been authenticated. On Monday August 1st I shipped out 17 orders along with 10 orders on Friday July 29th for a total of 27+ orders (a few more pending from previous days) - After I shipped I tried to check in my account to confirm everything was shipped okay and updating and my account had been banned. Customer Service said they'd get back to me in 2 hours, then 24 hours, then 48 hours - it's now been 4 days and no one will respond to me explaining why my account was closed or giving me the status of my 27+ items I have shipped out. I can no longer view the sales history to track what I have been paid for or not and basically this creates a situation where Vestiaire Collective is free to steal from me whatever they choose without payment - I neither have access to view which items are not "authenticated" that I should pay to have returned because I can not even view the order history or status of the orders. I will be posting similar reviews as this everywhere on the internet as well as filing charges with the police in Tourconig France if this issue is not resolved.
Tip for consumers:
Be careful as a seller, they create a scenario where you can lose literally thousands of euros, I have about 4k pending and can not even track the status of my sales I shipped or if any items need to be returned to me, I can not see that either. they have effectively blocked me from getting paid on 27+ orders as well as returning any items that may potentially not be accepted.
Products used:
I sold 27+ products, my account was in Expert Seller status with 30+ positive sales - I was banned for no reason immediately after shipping 17 products on Monday August 1st - my account was closed with no explanation or reason. 100% of my sales were successful.
2 years ago
Vestiaire Collective has a
1.5
average rating
from
1,282
reviews
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