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Margaux D
Terrible first (and last) experience on this website. Price was displayed in Euros since it's the currency on my account. I made an offer to a seller, which was accepted in EUROS! Once at the checkout page, PayPal, which was an option offered as a method of payment, was disabled and I could not click on it. Moreover, there was no option available for installment payments as advertised on their website so the only option for me was to pay upfront with card or Alipay... But this is not the most surprising part! The climax of my customer experience happened when the price (that I was supposed to pay in euros) magically switched in dollars on the invoice. I did not immediately notice that from euros to dollars, there was a difference of more than $60. Since I have a US bank account, I used my US card and billing address but immediately reached out to the support to get a refund of the price difference. They just denied the issue, did not take any responsibility, and just ignored my refund request. I asked to cancel the order, they answered they could not do anything but try to reach out to the seller. This is so bad! This company is stealing and cheating customers out of money by changing the currencies behind their back. This is theft!
2 years ago
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Vestiaire Collective has a 1.5 average rating from 1,282 reviews

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