So I sold a Burberry bag, shipped with UPS, however there seems to be an issue with the buyer's address, since I can't reach out to the buyer, I TRIED to contact Vestiaire, I tried to email however if you go on their FAQ contact site and try to get through, you can't even send them an email, I tried on several browsers, 2 different Macs, NOTHING. So I bite the bullet and go to live chat, which is usually dreadful, finally the chat works on one Mac and the quality of replies is ridiculous. I go past the bot and talk to some Franck T who's ability seems to be limited to giving auto replies and not even reading. Since UPS couldn't deliver and needs an address confirmation, I suggested that since they have the contact details (I only get the label and attach it to the parcel) of the buyer on file, they should contact the buyer regarding the requested address confirmation. After getting 5 long auto replies about a totally different issue, Franck T finally comes back and tells me "You should ask the UPS about this, which address needs to be confirmed" - seriously, there is an issue with delivery to the buyer, which address does this genius think needs to be confirmed? Obviously the delivery address. I mentioned 3 times to please let them know that there is an issue with sending them eMails via the FAQ contact me site, ignored, then he leaves chat..... The level of "customer service" is amazing basically ZERO, which also seems to be the IQ of their agents and the quality of their IT. My sister sold 2 items that went with FedEx, one arrived with a 3 week delay, the other one is out for delivery (since a 2 week delay) since the 18th, apparently on the van and out for delivery, she was fobbed off by their customer service to talk to FedEx while FedEx then comes back and says the shipper is Vestiaire, but Vestiaire doesn't do anything about it....