So I sold several items to the same buyer and shipped them the same day from the same parcel shop, all were shipped on the 11th, 1st item arrives within 4 days on the 15th, 2nd arrived and was picked up on the 21st but their system has not updated for a whole day, it was a total mess, apparently it was returned to me, then it was delivered but it took ages, the 3rd item is sitting at their delivery hub for 4 days now with a message they are going to deliver the next working day. Their customer support is absolutely clueless and not interested, they keep on asking me if the buyer has confirmed receipt, and they will ask the buyer to tell me they have it, that is not the issue, the issue is that their system does not update, so the 72 hours don't start, the item doesn't show as delivered, but the customer support bot Aiza Sophia (possibly a fake name anyway) doesn't seem to grasp the simple concept..... This is really a freaking horror show, all parcels dropped off at the same Evri shop, all dropped off at the 11th, now is the 22nd. So there is a company who deals with luxury items, however they have only untrained staff, use the cheapest and nastiest couriers they can find, if said couriers lose or damage your item, they give you a royal run around and try their best to avoid paying out. On the other hand Vestiaire takes a massive cut but tries to get you to sell your items for peanuts.