I am seriously shocked and disgusted! 2nd time when Vestiaire "customer service" totally failed and lied to me! I sold a bag that according to their terms and condition was in very good condition with a slight flaw, the slight flaw was mentioned TWICE in the description, their incompetent "verification service" possibly had another bad day or can't read, so they rejected it, despite it being CLEARLY declared, I got some rambling nonsense reply, and then the usual autoreply spam that passes for customer service. I opted to have it relisted, what happened is they sent it back with Evri, who dumped it at the back of the house in a puddle! Previous to that, their delivery service could not find an address, I checked on Google and found the address within seconds, contacted Vestiaire so they can get in touch with their delivery service, they did not even do so, the "person" basically talked some nonsense, spammed me with auto reply messages. Seriously, a company that violates their own rules, how much do you trust them? How much can you actually trust them? I guess they are going to give the usual spam reply about getting in touch with them, yes, so you get more auto replies! Vestiaire, why don't you just admit that there are no rules and you do whatever you like and you are happy to rip sellers off! This contact us nonsense they did in past replies is just that, you do NOT get a solution from them, they only say that here for public image, they have NO INTENTION to follow it up! I have contacted them, several times, they do really not care!