Dissatisfied with the whole experience in general, but above all with the INCREDIBLY bad customer service. Have been trying for weeks to solve a case where I constantly get the same "copy-paste" answer, with which they then close the case without getting the help I asked for at all. Don't think they even read what you write. When I received a defective item in the wrong material (did not match description) I tried to contact both the seller and the customer service as soon as I received the item. The seller did not respond. You have 72 hours efter geting your item to report errors to their support, which I did. As they did not solve my problem and ended the conversation again and again, I passed that timeframe. Now they mean that I can't get help because of this, that I "didn't do anything within 72 hours of receiving the product", which I did. In addition to the defect in the product, I was also promised a refund by the seller, who forgot to put the price on what we had agreed on in the chat. Of course I was scammed, and he took advantage of the fact that he knew I wouldn't get any help with this from Vestiaire's customer service. I have offered them screenshots of our entire conversation from beginning to end, but as I said, they don't read what you write. Can't even give a bad review to this seller who not only lies about the defect and material, but also about promises of refunds. A seller that others shouldn't risk buying from, in other words. I feel cheated by both the seller and Vestiaire in so many ways. Do not use this app! If something goes wrong, you won't get help, regardless of whether you do the right thing.