Having an awful experience with their 'Expert Team'. I purchased an item where 1) it was not shipped off the location of the seller (this was a red flag which Vestiare ignored, and 2) the dimensions did not match that of the listing, and I even took photos with a measuring tape to confirm the discrepancy. It is SHOCKING that Vestiare even authenticated the item the first time. I flagged the measurement discrepancy with them within 72 hours and upon the 2nd check, they claimed they found no issue and relisted it. What was more shocking was that Vestiare AMENDED the dimensions in the relisting, which confirms what I've been trying to contest with Vestiare. 3 weeks into my follow up and still no satisfactory response from Vestiare on why they changed the measurements on the relisting despite me showing them the original listing, and how this does not qualify for a refund. I am incredibly upset and have been waiting to hear back from Yann, on their expert team, but dead silence. And subsequent follow ups with their customer service have been SO unhelpful - they told me to "wait patiently". I used to be a fan of Vestiare but this is an outright scam. Vestiare, I'd love to hear your response. Order: 63334974 Ref: 24375038