I have had the same experience several times with VC. I sold an item, which I had left with VC storage, so they shipped the sold item on 25/10/22. Buyer received item on 26/10/22. VC sent me mail on 26/10/22 that my money would be transferred within 24 hours(over £1500) What has happened since, has just been a nightmare. On the 27th i queried why there was no email confirming the transfer(standard practice by VC) i was informed the transfer had been made and a screenshot purporting transfer will be processed on that day sent…Cut a long story short, transfer was never made, as im writing this message i am without my money, VC has taken to ignoring ALL my request to know where is my money. I have received 5 or 6 different messages claiming they understand and they are sorting it and 3 times confirmed its been transferred, all lies. Customer service at VC is a total joke, they are uninformed, disjointed and at the very least incompetent. If anyone else did this with your money, it would be classed as an attempted theft. VC has now held my money for over 6 days, against my wishes(im sure there is an illegality there ) There is no way to contact a sane person at the company and understand what they are doing, they have done this exact thing to me 3 other times, so leads me to believe, its the company’s MO. At the very minimum its very dubious practice, if not illegal. They have literally no resolution platform, apart from a skeleton staff, who just respond abstractly with stock emails of the company’s standard”one size fits all” response. They are literally the worst Customer service of any company in the industry. VC are holding my money and probably, literally millions of other peoples money, against those peoples wishes and all communication to sort it, are simply ignored by VC. This is as close to Sharp practice as it gets in UK law.