I contacted you several weeks ago, item 27318984 is wrongly listed as a lace up shoe, all your lace up shoes are flat! The Ghille shoe from Vivienne Westwood is a HEELED ANKLEBOOT, actually a very rare shoe that is a collector's item Several weeks ago I contacted you about that, I got the reply that this will be changed (I have no idea why it was put as a lace up, since I did not and all the lace ups on the site are FLAT shoes) now it is still listed as a lace up, aka a flat shoe, where nobody who will look for this shoe will be able to find it. PLEASE LIST IT AS AN ANKLE BOOT This is getting a bit ridiculous! Also a Burberry handbag (25602777) I sent with the delivery service you picked for me, Evri (I shudder every time I am forced to use that company) shows clearly as sent on the 18th of October, it hasn't arrived, the buyer and myself have contacted you since the item still shows as "in delivery", I received several messages, had to provide confidential documents such as ID, send it in an email (what a risk) the slip I got from the shop (when the confirmation that it has been sent is in both the account and the tracking) a description of the parcel and the dimensions and the parcel shop where it has been dropped off, there has not been a delivery attempt, the buyer still had to provide her ID and a handwritten letter, we are both getting messages that you are looking into it and to reply if we have any questions, in fact we should not hesitate to contact you, when I did to check. I got told to not reply (so why offer to contact you in the 1st place?). It is very disappointing for the buyer and the seller when items get lost, Evri is unfortunately rather famous for losing or damaging parcels, however it is a delivery service Vestiaire forces on the buyer and seller. The buyer like me had no choice in the delivery company, the buyer said she would not have picked Evri, nor would have I, but we were both not given a choice. The buyer had let me know she wanted it for an important event, that is why I went and straight away sent it the same day, that day was the 18th of October, so on the 10th of November, there is no information, despite your claim that delivery takes 2 to 7 days. I am sure you are going to reply with the contact link, as I have seen you do before, unfortunately, so far it was rather useless as I only get an auto reply or promises that then are broken! This is really not what I would call customer service. In case you are serious about your claims that you are interested in circular and sustainable fashion and working for the planet, why would you use a company like Evri, not only they are unreliable, they are also famous for exploiting their staff, almost impossible to get a hold of (you can't get in touch with them and get basically fobbed off by a bot - if you have used the label, you do not have the post code of the buyer and can't actually check the delivery status in detail, if you do ask the buyer for the post code, you or the buyer get blocked in chat). I don't can't speak for all your sellers or buyers, but I am selling items I bought myself for a lot of money for very little (btw your cut increases all the time), then get hassled to sell for even less, you offer vouchers but to redeem a voucher I have to spend several hundred, I am selling items I spent a lot for on the site so they get a 2nd life, because what I get for them once you have taken your cut, is actually very little. I would expect a little bit of customer service for that, a delivery company that is reliable, and especially since you are using ethics as an advertising slogan, not a delivery company that is ethically more than questionable and exploits their workers with horrendous contracts. I can't even blame them if items "disappear" since Evri pays below minimum wage and forces the workers to do inhumane shifts, the labels have the Vestiaire name on them, flagging it as a designer item, especially if carefully packaged, that can be easily sold anywhere. Working with a company as exploitative and unreliable as Evri is not a exactly a good look for a company that makes a bit deal about their sustainability report and even has a manifesto. The good press you are getting has to be taken with a pinch of salt, since Conde Nast is one of your investors, it seems fairly clear that their publications will give you good articles, to protect the 20 million dollar investment in Vestiaire!