I have bought several times on Vestiaire but lately there are a lot of problems, I try to buy only in the UK to avoid the import duties and a big carbon footprint! However while most deliveries were without problems, I am having the 3rd issue in less than a year, the item has been sent, the seller confirmed, in my account it shows as it being on the way to me but it doesn't arrive, so I check the tracking and notice it hasn't updated, it is still stuck for weeks, sometimes at the seller's shop, sometimes it is at the hub, but no updates happen, no parcel gets delivered. It is clear that it is still in possession of Evri. The seller can only also check the tracking, most have been super helpful, one got banned from chat when trying to communicate the location from where she sent it (absurd), it is impossible to get in touch with Evri, you get an automated response but you can't tell them that your parcel is overdue. So each and every time, despite it being obvious that the parcel has not been delivered to me, I have to submit a handwritten letter and my ID in an email. From the tracking in my account, it is VERY OBVIOUS and CLEARLY VISIBLE that there has been no attempt to deliver the parcel, yet Vestiaire Collective forces me to jump through hoops, write a letter stating I have not had it, I have checked with neighbours, that tracking shows that the item is still with Evri, then I wait weeks and weeks until I get my money refunded. Why do you have tracking if you do not trust the tracking? This is such a waste of my time, you don't even give me a choice with the delivery company! Sometimes I get items with UPS and that is never a problem, every problem where a parcel was lost has been Evri! All the time I get emails that you have not forgotten me, that it is an exceptional situation. Really? I would call it alarmingly regular! PS: I don't particularly enjoy writing handwritten letters, again why are they even needed when the item tracking shows that there has been no delivery attempt? I feel totally messed around. Additionally I do follow a few sellers where I know they have items in my size and our taste in clothing is similar, lately I don't see it anymore if they upload new items, when I go to "Discover seller's Vesitiare" on the webpage (which I prefer to the smaller pictures on the app as a computer screen is bigger than a phone screen) it doesn't show me their new items, I have to go on news. This is totally annoying, I might miss out on some clothes I would have bought, the seller is missing out on sales, Vestiaire is missing out on commission.